Refund Policy
Clear rules and guarantees for the return of your funds according to the terms of service.
General Conditions
The Purchaser shall always be refunded their money which have been paid for the Booking, under these Terms, the Service Provision Rules/Fare Rules, other rules and recommendations, etc., including those from the Carrier/Service Provider that are applicable to the submission and processing of a Service refund request, and the requirements of the applicable law.
Procedure and Deadlines
Refund processing procedure and technical procedure of refunding the Purchaser their money shall be regulated by the Service Provision Rules/Fare Rules for each separate Service to which the bought Service relates. The refund may be issued by Customer directly to Carrier or by intermediary of Agency. The Agency shall process Customer issue until refund or within 6 months whichever is earlier. If there is no respond from Carrier or other Service Provider regarding the particular refund issue the Agency automatically transfer such issues to non-active status. Customer hereby confirms non-refundability of issue and waive any claims to Agency related to the case. Provided however that, the Carrier or Service Provider remits any amount on Customer favour, the Agency shall duly transfer such refund to Customer even upon 6-month term expiration.
Required Documents
The Agency is entitled to require the Purchaser, who initiates a refund, to provide the copies of supporting documents: ID documents (e.g., passport), applications, certificates and other documents confirming the reasons for the refund, as well as to provide a bank statement when resolving financial disputes. By submitting a Service refund request, the Purchaser shall provide the Agency with detailed reasons for Service refund to the highest possible extent. The Purchaser is entirely and solely responsible for failure to submit the necessary documents, as well as for failure to provide the Agency with sufficient reasons for the Service refund.